Help ! I opened up my gmail account Thursday to find that many of my folders were missing and the folders that were still there are empty. I feel like my whole life is in the folders (all my personal records , work information, bills, insurance info., home/house records, etc.) I called AppleCare twice, they had me update my software but that didn't resolve the problem so they insisted the problem lays with Google not my Mac.
I have been trying all morning to get support from Google through their website and through their customer service lines but have been getting nowhere. I have an account with Google but not the 10 digit # they ask for . One of the phone numbers I called 866-246-6453 just gives me a recording, asks for the 10digit code, directs you to the website for opening an account and creating a 10 digit code, then disconnects ( I tried calling this # twice and got disconnected twice because I didn't have a 10 digit code. The website shows I have an account but does not tell you how to create a 10 digit code to assess phone support.
I also tried calling their other service number 650 253-0000-0 and have been on hold for over an hour !
Would really appreciate some help for navigating all this, I don't know why this happened and I'm afraid someone may have hacked into my computer !